Cultural determinants of employee relationship management

Determinants of Employee Commitment for Organizational Performance

Employee commitment is the terminology used to describe whether employees have a strong belief and accepts organizational goals and values. The thesis of this study is founded on the conviction that an organization cannot be expected to perform effectively and efficiently when its employees are not committed. There are many measurable support that employee commitment is a critical factor that d...

Determinants of Successful Customer Relationship Management

Frameworks and fragmented evidence of factors leading to success of customer relationship management (CRM) are available in past research. However, there is little comprehensive understanding yet of the initiatives necessary for deriving organizational benefits from CRM systems. Apart from customers, CRM systems also embrace environmental factors that extend beyond organisational boundaries. Th...

Determinants of Performance in Customer Relationship Management –

The management of customer relationships has become a top priority for companies in the last years. Despite this, little is known about the factors of successful CRM implementations and the role of information technology in this context. This study provides three models for the explanation of CRM performance separated according to the customer relationship phases of initiation, maintenance, and...

Exploration of the Relationship between Cultural-Socio-Economic Determinants and Entrepreneurship

Employee relationship management ラ Realizing competitive advantage through information technology?

Employee relationship management (ERM) constitutes an emerging trend of managing human resources by building and maintaining individualized and mutually valuable relationships with employees based on information technology. However, given the early and still emerging state, there is little knowledge and agreement regarding ERM. Hence, the current paper attempts to clarify the concept and derive...